Feedback & Complaints

Your voice helps us care better.

We welcome feedback about your experience of Purpose CARE and take concerns seriously.

Purpose CARE

Our policies are here to help people understand how we aim to provide safe, respectful and practical care.

Contact Purpose CARE

How to share feedback

You can use the Contact page to share a compliment, suggestion, concern or complaint. Please describe what happened and what outcome you are hoping for, sharing only what you feel comfortable sharing.

Respectful handling

Feedback will be approached with respect, care and a commitment to listen. We will publish the approved response process and expected timeframes when they have been configured for Purpose CARE.

Need support now?

If you are facing hardship, visit Get Help to choose a support category or send a support request.